
Online hate: how to stop taking it personally
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An abusive comment can stay with you long after you close the app. You may reread it, wonder who else has seen it, or start treating one cruel post as proof that everyone thinks the same thing. Your body may react as if the threat were beside you. Put your phone face down and take six steady out-breaths. Say what happened without repeating the insult: “Someone posted an abusive comment.” Then add: “This is somebody’s online behaviour, not a description of my worth.” Do not reply while the first wave is high.
When your breathing feels steadier, separate what you know from what your mind is adding. You know that an account posted something abusive. You may not know who agrees with it, how many people noticed it, or what others think of you. Try saying: “I feel exposed and judged right now, but I do not have to decide what this means about me.” If you still want to respond, write the reply somewhere else without sending it. Return to it only after you have saved the evidence and spoken to someone safe.
Take a screenshot that clearly shows the comment, the account and the date. If there are several posts or messages, save each one and keep them together. You do not need to reread every word while organising them. Use a simple note to record where each incident appeared and what happened next. Ask friends not to send you new copies or updates. You can write: “Please do not forward any more comments to me so I know what people are saying. If you see something relevant, save it and tell the adult helping me.”
After saving the evidence, use mute, block and report. Do each task without entering an argument with the account. A reply can keep your attention tied to the abuse, even when your reply is completely reasonable. If the same person returns through another account, or if other people repeat the comments, follow the same order again: save, mute, block and report. Add the new incident to the same record. If reporting does not stop it, show the complete record to a trusted adult, your school or the platform instead of trying to persuade the people posting.
Choose one safe person and tell them exactly what you need. You might say: “Someone is posting these things about me and I need help reporting it. Please look at these screenshots with me.” If you want support without advice, say: “I need you to listen first. After that, we can decide what to do.” If the first person dismisses the problem, laughs, or tells you to ignore it, try another trusted adult. Be direct: “I already asked for help, but the posts are continuing. I need an adult to help me document and report what is happening.”
If you live alone or have no family nearby, contact an adult you already trust by message or phone and ask them to stay involved while you report each incident. If the adult you rely on works shifts, send a clear message they can answer when available: “I am dealing with online abuse. I have saved the evidence and blocked the account, but I need your help with what happens next.” If money is tight, begin with the options already available to you: save the evidence, use the platform controls, and tell a trusted adult or your school. If English is a barrier, write: “English is hard for me right now. Someone is posting abusive comments about me. Please read these screenshots and help me report them.” A trusted bilingual person can help you explain the details.
Reduce the number of times you have to face the comments. Ask the adult helping you to review saved evidence or updates when possible. Tell friends what useful support looks like: “Please talk to me about something else tonight,” or, “Can you sit with me while I block these accounts?” If peer judgment makes you question every friendship, speak to people individually instead of posting a public explanation. Try: “I saw what was posted. I do not want it repeated or discussed in a group. If you want to check on me, please message me directly.”
Involve a mental health professional when the effects become visible in your daily life. Examples include repeatedly losing sleep because you are checking for posts, avoiding school because you expect comments, being unable to concentrate on ordinary tasks, or feeling unable to stay safe. Tell a trusted adult: “This is affecting my sleep, school and sense of safety. I want help contacting a mental health professional.” Bring the screenshots and your incident record so you do not have to reconstruct everything from memory. If there are threats, exposed personal details, blackmail or concern for your safety, contact a trusted adult or emergency services immediately and show them the evidence you saved.






