HelpClinic

Support from diagnosis — not from your first appointment

You have a serious diagnosis. The appointment is weeks away. Support starts now.

Between a diagnosis and treatment, fear and a flood of information can take over. AI guided support selects the next tool and sequences your daily routine, and you can arrange a session with a professional when you want more support.

Calm in 3 minutes

24/7
An exercise that quiets the fear after hard news
library of tools
Growing

You don’t have to wait for an appointment to start caring for yourself — begin today.

What you feel now

  • Fear
  • Uncertainty
  • Information overload
  • Helplessness
  • The waiting
You’re not alone
You do not have to tackle everything at once

Built with psychologists and the Medical University of Lodz.

Short reads that help you start

The first day after a diagnosis — what to do, what not to read

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You do not have to understand everything on the first day. Divide a page into “I know”, “I do not know” and “next step”. Record the exact name of the diagnosis, what the clinician told you, and the date of the next contact. Put questions under “I do not know” rather than immediately searching dozens of pages for answers.

If you want to check something, choose one source recommended by your clinician or an official public health website. Avoid forums that present one person’s story as a rule, headlines promising miraculous results, and material without an author or date. Set a time limit and close the search when it ends. Do not change medication or medical instructions because of something you read online.

Look after the next few hours: eat something simple, drink water and tell one trusted person if you wish. Prepare questions for the appointment, but do not force yourself to decide your whole future today. If you develop symptoms your clinician identified as urgent, or your condition deteriorates suddenly, contact the appropriate medical service.

How to quiet the fear when your mind runs worst-case scenarios

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When your mind jumps from the diagnosis to the worst ending, label the process: “My mind is creating a threat scenario.” Do not answer it with another hour of searching. Place your feet on the floor, take six unhurried breaths with a longer exhale, then name five things you see and three sounds you hear.

Next, make two columns: “what I know now” and “what I fear”. On the facts side, use only information from your medical team or documents. On the fears side, write anything without correcting it. Beside each fear, add one question for your clinician or one small action for today. This separates a need for information from an attempt to predict the whole future.

If thoughts return all day, give them a fixed fifteen-minute period. Until then, note a few words and return to the current activity; during the set window, read the list and choose what needs action. If fear becomes unmanageable or interferes with sleep or daily life, speak to your GP or a mental health professional.

What to ask at your first appointment — a list that helps

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Before the appointment, sort questions into five groups: what the diagnosis means; what is certain and what still needs checking; the possible next steps; which symptoms need urgent attention; and when and with whom the next contact will be. Mark your top three because there may not be time for the whole list.

Bring a list of medicines, supplements, allergies and key symptoms, including when they began. You can ask someone you trust to come and take notes, or ask the clinician whether you may record the summary. When a term is unclear, say, “Please explain that in everyday language,” then repeat what you heard in your own words.

Before leaving, confirm the practical details: what you do first, what not to change yet, where to find reliable information, and whom to call if things worsen. Ask for the key instructions in writing. If an answer is uncertain, “When are we likely to know more?” can be more useful than pushing for certainty that is not available yet.

How to talk to the people you love about your diagnosis

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Before you begin, decide how much you want to share and what you need from the other person. You might give only the fact, explain the next step or share your feelings — you do not owe every detail. Choose a quiet time and start directly: “I have received a diagnosis. I want to tell you what I know, but I do not need advice yet.”

Add a specific request. It might be “Listen for ten minutes”, “Come to the appointment with me” or “Message me tomorrow evening”. If the person reacts with fear, return to the facts: “I understand you are worried. For now, the plan is…”. You do not have to reassure everyone or answer questions you cannot answer yourself.

Prepare a boundary for unwanted stories and suggestions: “I do not want to hear about other cases now; I will follow my clinician’s advice.” You can end the conversation and return later. If speaking feels difficult, send a short message containing the same three elements: the fact, the current plan and your request for support.

A diagnosis isn’t the end of the road — it’s a beginning, and the hardest part is the waiting

A diagnosis is one sentence that changes everything — and the first conversation with a professional usually means waiting. In that time you’re left with fear and an internet full of conflicting answers. HelpClinic is an easy first step and a steady companion — it complements therapy, and lets you begin before you feel ready for it: short tools for hard moments, personalised routines, and the option to speak with a professional when you need one.

Access
1 in 3people with depression worldwide receive formal mental health care
The rest of the week
167 hrsin a week outside a 50-minute session (168 hrs − 1 hr)
Information
use careRepeatedly searching symptoms online is associated with health anxiety.

“It wasn’t the diagnosis that scared me. It was the weeks of waiting, not knowing what to do with myself.”

From the first day after a diagnosis to a calmer path

A short check-in to start

Tell us what scares you most after the diagnosis — we match support to what you feel today.

Tools for the hard moments

Evidence-informed breathing exercises, journaling prompts, and CBT and ACT techniques — ready when you need them.

A practical plan for each day

AI guided support selects the next tool and sequences your daily routine. You can choose professional support when needed.

1:1 with a registered therapist

When self-help is not enough, book an individual session with a vetted professional.

Frequently asked questions

Does HelpClinic replace therapy or treatment?

No. HelpClinic provides daily support before your first appointment and between sessions. It gives you tools for right now and connects you to a specialist when needed. It does not replace treatment or help in a life-threatening situation.

What is the “AI guide” — is it a therapist?

AI guided support uses algorithms to select the next tool and sequence your daily routine. It is not a therapist or crisis service and may not recognise a crisis. In immediate danger, use the numbers below.

I have a diagnosis but I’m waiting for an appointment. What can I do now?

You can start today. A short assessment shows what’s troubling you most, and HelpClinic offers tools for the fear and questions to bring to your appointment. You don’t have to wait through this alone.

Is this anonymous?

It is not. You sign up yourself with a few basic details, and booking a professional takes a little more. Everything is encrypted, and it reaches a professional only if you choose to share it. The privacy notice has the details.

How much does it cost?

You start free — no card required. Your assessment, daily tools and support for the hard moments stay free for good. An optional subscription unlocks the full library and routines, and human care — groups and 1:1 sessions you can book. No hidden charges.

HelpClinic

Feel like things are too much?

If you are in immediate danger or thinking about suicide, call the appropriate number below now. HelpClinic is not an emergency service.

Immediate danger (UK 999 · EU/intl. 112)

112

Samaritans (UK & ROI)

116 123

These are external helplines — not HelpClinic. The emergency and support numbers are free, and 112 works across the EU and, alongside 999, in the UK and Ireland. The support line shown is for the UK and Ireland; if you are elsewhere, search for a crisis line in the country you are in.

Support right now